• Shopping and Shipping
  • Warranty and Return
  • Misc. Questions and Concerns

Shopping and Shipping


How safe is surfing and shopping here? 

In Short: As safe as it can be!

We utilize the latest and most up-to-date SSL technology to encrypt both, your order and all the information you provide. This way, your data is secured against any intrusion attempts along the way. Basically, none of your information is ever being seen by anyone but us.

Additionally, our servers are being super scanned on a regular basis for potential security threats. Furthermore, we don't store your credit-card information on our servers. Instead, we utilize the services of the popular and highly-regarded PayPal.


What payment methods do you accept? 

In Short: All of them.

We accept direct credit cards from Visa and MasterCard, as well as all other payment means via PayPal, which has been seamlessly integrated into our website.


Do I have to Pay Sales Tax? 

In Short: No, for the most part.

Sales tax is being applied only for orders being shipped within the State of New York.


What are the custom-fees responsibility of international buyers? 

In Short: Import duties and taxes.

The shipping fee calculated at check-out covers the cost for shipping your item. Import duties and taxes will be calculated upon delivery of your purchase and paid when receiving your order or obtaining it from your provided shipping destination. These figures are different for each country and we therefore cannot estimate it in advance.


Can I track the status and progress of my order? 

In Short: Absolutely.

All relevant order activities can be monitored in the my account section of our site. Once your order is shipped, a link to track it on the carrier's website will be available.


What are your shipping fees? 

In Short: 0. Shipping is free.

Every order shipped anywhere in the lower 48 States within the US gets free UPS ground shipping. If you want your order to arrive sooner than the standard 2-to-5 business days, you can choose additional shipping options offered to you when completing your order.

For orders being shipped outside the lower 48 states, shipping fees will be calculated upon checkout.


How long until receiving my order? 

In Short: 2-to-5 business days.

Estimated delivery time for Domestic orders usually is 2-5 business days. Please note transit times may vary during peak/holiday periods.


Can I track my item's shipping status? 

In Short: Of course!

Once a tracking number is available, it will be updated on your order page and an email notification will be sent to you. If you have not received your tracking number, please contact us for shipping info.


Would you ship to a location other than my billing address? 

In Short: Yes.

We'll be happy to ship your order to an address different than your billing-address after you add it with your credit card company. This is easily done in most cases and takes just a few minutes.





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