- Shopping and Shipping
- Warranty and Return
- Misc. Questions and Concerns
Shopping and Shipping
How safe is surfing and shopping here?
In Short: As safe as it can be!
We utilize the latest and most up-to-date SSL technology to encrypt both, your order and all the information you provide. This way, your data is secured against any intrusion attempts along the way. Basically, none of your information is ever being seen by anyone but us.
Additionally, our servers are being super scanned on a regular basis for potential security threats. Furthermore, we don't store your credit-card information on our servers. Instead, we utilize the services of the popular and highly-regarded PayPal.
What payment methods do you accept?
Do I have to Pay Sales Tax?
What are the custom-fees responsibility of international buyers?
Can I track the status and progress of my order?
What are your shipping fees?
How long until receiving my order?
Can I track my item's shipping status?
Would you ship to a location other than my billing address?
Warranty and Return
What is your warranty policy?
In Short: All orders are backed by a one-year warranty.
All products, packages, and items on Enrock.com are automatically backed by a one-year warranty. In many circumstances, the warranty will be provided by the manufacturer. In the lack thereof, we provide our own warranty. In any event, we got you covered.
What is your return policy?
How do I make a return?
Can I, an international customer, make a Return? Is it free?
How will I know when you received my return?
How long does it take to process my return?
Misc. Questions and Concerns
What if the particular item I'm looking for is out of stock?
In Short: We'll either refund your money in full, or we'll send you an equal or superior equivalent product.
This would generally not be the case, but in the unlikely event of your desired purchase being out of stock at that point, we will not disappoint you! We'll send you an equal or superior substitute for the same price. If we don't have such replacement, you'll be receiving a full refund.
What are the benefits of buying from a Factory Authorized Dealer?
How come my email hasn't been responded to?
Do you offer technical support of purchased items?