In Short: All orders are backed by a one-year warranty.
All products, packages, and items on Enrock.com are automatically backed by a one-year warranty. In many circumstances, the warranty will be provided by the manufacturer. In the lack thereof, we provide our own warranty. In any event, we got you covered.
In Short: You can return an item at any point and for any reason during the first 60 days after your purchase.
We accept direct credit cards from Visa and MasterCard, as well as all other payment means via PayPal, which has been seamlessly integrated into our website.Our 60-day return policy offers an extended grace period, during which you can send us back any product purchased on our website for a full refund. Refer to our Easy Return Policy and follow a few quick and simple steps.
In Short: Yes, and not exactly.
We will be doing our utmost in providing you with a smooth and easy return-process. Remember, however, that customs and import/export rules and regulations vary in different countries, and our return-policy has therefore been modified to account for them.
While we'll cover the cost of shipping back your replaced/repaired item, you'll be responsible for the initial shipping fee when returning the product to Enrock. Likewise, our Return Policy does not cover charges incurred by import duties, taxes, etc. Please determine with your country's Customs Office for the various charges and amounts prior to completing your purchase. (Note, while such fees are being charged and collected by the shipping company or pickup location, they are NOT shipping charges and are not incurred as part of the product delivery.)
In Short: Yes, and not exactly.
We will be doing our utmost in providing you with a smooth and easy return-process. Remember, however, that customs and import/export rules and regulations vary in different countries, and our return-policy has therefore been modified to account for them.
While we'll cover the cost of shipping back your replaced/repaired item, you'll be responsible for the initial shipping fee when returning the product to Enrock. Likewise, our Return Policy does not cover charges incurred by import duties, taxes, etc. Please determine with your country's Customs Office for the various charges and amounts prior to completing your purchase. (Note, while such fees are being charged and collected by the shipping company or pickup location, they are NOT shipping charges and are not incurred as part of the product delivery.)
In Short: We'll let you know. We're on top of it.
As soon as your return has been processed, we will notify you about it via email. If you've returned your order using an Authorized Return Shipping label, you can track your package using the provided tracking number by calling UPS at 1.800.742.5877 or by visiting www.ups.com. If your return has been shipped via USPS, you can track it online at www.usps.com.
In Short: Two business days
We'll start the process as soon as we receive your return. Processing your exchange or refund should be complete within 2 business days.