At Enrock we pride ourselves with our 60 day return policy -- which is twice the amount of the industry standard. This means that at any point following two months after a purchase, you can return the product for a full and quick refund.
This 60-day grace period, double the industry standard of a 30-days return policy, has been implemented at Enrock based upon the indication suggested by some consumer-behavior studies, that it takes up to sixty days for the average person to decisively know if an electronic product actually suits their specific needs and serves the desired results.
If the need for returning an item arises, in the unlikely event that it arrived defective or the item does not work for you, you can do so by following a few short and simple steps.
You can call us at 844-3ENROCK or simply email us at firstname.lastname@example.org requesting a Return Authorization. Please contact us immediately if the return involves a defective product.
Use the original over-box and the manufacturer's packaging. Over-boxes are being used for the purpose of protecting the merchandise during the process of shipping and handling. So in order to assure a smooth return and refund, please be sure to use them.
In most cases, we will be providing you with a UPS Authorized Return Service (ARS) shipping label with your return authorization number. Remove or mark out the original labels, and secure one completed label to each package.
Call 1.800.742.5877 or visit www.ups.com for the nearest location.
Remember to hold on to your tracking number, so you can keep track of your package by calling UPS at 1.800.742.5877 or visiting www.ups.com.
After receiving your package, we will immediately start the process of exchanging or refunding your order. This should be completed within two business days.